Customer Resources
Shipping & Delivery
We are committed to delivering your handcrafted furniture safely and efficiently. Please review our shipping policy below:
Order Processing
All orders are processed within 1–3 business days. Since many of our pieces are handcrafted, some items may require additional preparation time. You will be notified if there is any delay.
Delivery Time
- Within Nepal: 3–7 business days
- International Orders: 7–21 business days (depending on destination and customs)
Delivery times are estimates and may vary due to location, weather, or logistics conditions.
Shipping Charges
Shipping costs are calculated at checkout based on your location and order size. Occasionally, we offer free or discounted shipping promotions.
Packaging
Each product is carefully packaged using protective materials to preserve the integrity of the craftsmanship and prevent damage during transit.
Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.
Delivery Partners
We work with reliable courier and logistics partners to ensure timely and secure delivery.
Customs & Duties (International Orders)
For international shipments, any applicable customs duties, taxes, or import fees are the responsibility of the customer.
Delivery Issues
If your order arrives damaged or delayed, please contact us within 48 hours of delivery with photos (if applicable), and we will assist you promptly.
Returns & Exchanges
We take pride in our handcrafted furniture and want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.
Return Eligibility
Items can be returned within 7–14 days of delivery.
Products must be unused, in original condition, and in original packaging.
Custom-made or personalized items are not eligible for return, unless damaged or defective.
Exchanges
Exchanges are available for eligible items within the return period.
You may request an exchange for a different product or size (subject to availability).
Any price difference will be adjusted accordingly.
Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of delivery.
Share clear photos of the issue for faster resolution.
We will arrange a replacement or repair at no additional cost.
Return Process
Contact our support team with your order details.
Once approved, we will provide return instructions.
Securely pack the item and ship it back (or schedule a pickup, if available).
Return Shipping
Return shipping costs may be the responsibility of the customer unless the item is damaged or incorrect.
Original shipping charges are non-refundable.
Refunds
Refunds are processed after inspection of the returned item.
Approved refunds will be issued to the original payment method within 5–10 business days.
Non-Returnable Items
Customized or made-to-order furniture
Items damaged due to misuse or improper care
Furniture care
Furniture Care
Our handcrafted furniture is made to last, combining traditional Tibetan craftsmanship with modern living. With proper care, each piece will retain its beauty for years.
General Care
Dust regularly using a soft, dry cloth.
Avoid dragging furniture—lift gently to prevent stress on joints.
Keep surfaces clean and dry to maintain the natural finish.
Wood Care
Keep furniture away from direct sunlight and excessive moisture to prevent fading or warping.
Use coasters, mats, and runners to protect surfaces from heat, spills, and scratches.
Clean spills immediately with a soft cloth—do not let liquids sit.
Polishing & Maintenance
Use a mild wood polish or natural oil occasionally to nourish the wood.
Avoid harsh chemicals or abrasive cleaners, as they may damage the finish and detailing.
Handcrafted Details
Each piece may have natural variations in grain, color, and texture—these are part of its authenticity, not defects.
Hand-painted or carved details should be handled with extra care to preserve their artistry.
Climate Considerations
Wood naturally expands and contracts with temperature and humidity changes.
Maintain a stable indoor environment to prevent cracks or warping.
Long-Term Care
Periodically check joints and fittings to ensure stability.
For deep cleaning or restoration, consider professional care services.
FAQ
Can I see this piece in my room before buying?
Yes. Use the View in Your Room (AR) button (when available) to preview scale and placement on supported devices.
Is each hand-painted piece exactly the same?
No—each piece is finished by hand. Minor variations in color and detailing are a mark of authentic craftsmanship.
How do I care for the finish?
Wipe with a soft, dry cloth. Avoid harsh chemicals, prolonged moisture, and direct sunlight for best long-term preservation.