Returns & Refunds Policy

Due to the size, shipping complexity, and handcrafted nature of our products, all sales are final unless an item arrives damaged or defective.

• Damaged or Defective Items
  If your order arrives damaged or defective, you must notify us within 48 hours of delivery by emailing info@norzentreasures.com with:
  • Your order number
  • Clear photographs of the item
  • Photographs of the packaging
  • A description of the issue

If your claim is approved, we may offer one of the following at our discretion:

• • Repair
  • Replacement
  • Partial refund
  • Full refund
• Non-Returnable Item
  We do not accept returns or refunds for:
  • Custom or made-to-order items
  • Personalized items
  • Items returned without authorization
  • Items damaged after delivery due to misuse, improper handling, or improper installation
• Shipping Charges
  Original shipping charges are non-refundable unless the error was caused by Norzen Treasures.
• Unauthorized Returns
  Any return sent without prior written authorization may be refused or returned to sender.